Terms & Conditions

for Virtual Training courses

UK: +44 (0)20 7164 6959
USA: +1 (617) 431 3011
Bites™ ...a Navanter brand

These Ts & Cs apply to all virtual training unless stated otherwise

  1. All fees must be paid before the course.
  2. Courses may be cancelled or transferred free-of-charge up to 4 weeks before the course. Between 4 and 2 weeks before the course, places may be cancelled or transferred at a 50% charge, and within 2 weeks of the start date, there will be a 75% charge. A substitute may be named at any time up to 1 day before the course free-of-charge.
  3. Log-in details and downloadable examples will be sent out at least a week before the course (or within 24 hours in the case of late bookings), and it is the participant's responsibility to ensure they have a functioning headset or a telephone ready for the course, as well as a laptop or PC with the required software installed. Any problems must be notified using our contact page immediately to allow us time to resolve technical issues.
  4. No refunds can be provided to participants who have not checked their IT equipment and notified Knowledge Bites of any problems at least 3 working days in advance.
By registering for a course with Knowledge Bites, you agree to the above terms & conditions.