The course really helped me understand not only communicating with my colleagues but also my friends/my housemates at home, as the majority of the year has been spent with them. It's helped me understand why we might very easily knock heads with another individual in our life.
- Charlotte Wotton, Bath Cats & Dogs Home, Bath, UK
How to know yourself better to work more effectively with others
Communicate in a way that drives productive, not destructive, relationships
In our world of frantic workplaces, scarce resources, and tight deadlines, it’s easy to get caught up in the heat of the moment and forget that it takes two people to make a working relationship productive. Yet it’s the human side of business which makes ideas happen, gets decisions made, smooths over conflict, and motivates others. Emotional intelligence is the awareness, control, and expression of both parties’ emotions, to facilitate understanding and productive relationships. It's about managing emotions to bring better results.
In this reflective half-day workshop, participants will learn about the three key elements of emotional intelligence: self-awareness, appreciation of others’ needs (empathy), and self-management to bring the best out in others.
What is Emotional Intelligence?
- Emotional Intelligence defined
- How Emotional Intelligence can help in our lives
- Emotional Intelligence in the workplace
- Recognising why perform at our best and worst
- Hot buttons which bring out negative behaviour
- Shining a light on blind spots
The role of personality types
- 5 clues to spot personality types
- The Navanter Personality Style Instrument
- Understanding rapport and conflict points
- Looking into the communication of others
- Why others may behave unpredictably
- Standing in someone else's shoes
- The role of emotion in decision-making
- Making objective decisions
- Taking the heat out of heated conversations
Improved knowledge of self
- Ability to use self-awareness to improve self-motivation
- Improved self control
- Greater self-knowledge from the feedback of others
Improved understanding of others
- Appreciation of others strengths
- Recognition that diversity = flexibility
- Appreciation of others' emotional states
Greater management of self
- Ability to take the emotion out of decisions
- More objective working habits
- Recognise the effect our words have on others
Effective framework for emotional conversations
- A repeatable structure to stop mental "finger-pointing"
- A collaborative approach to resolving differences
- Improved working relationships
Anyone who recognises that no-one is an island, and that the best work gets done when we work together.
Navanter’s mission is to bring the most powerful skills from Sales and Project Management to the whole organisation – and soft skills are vital in both these roles – both in influencing customers, and in managing the teams necessary to complete major client delivery projects… not forgetting the importance of getting salespeople and project managers to talk to each other. Emotional Intelligence is a key skill in fostering collaboration between people who wouldn’t naturally see things in the same way.
|Delivery method||Client delivery|
|Face-to-face bite-size (assuming 3 sessions scheduled for same day)||£1,400|
|Virtual delivery - 4 sessions, 1 week apart||£1,600|