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Coaching & Mentoring Skills

for Managers & Leaders

UK phone number UK: +44 (0)20 7164 6959
US phone number USA: +1 (617) 431 3011
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Really useful course - covered the content thoroughly, with loads of practical ideas. I feel like we are set up to deliver this straight away and through doing it as a team we will hold each other to account!
    - Hannah Stolton, Governors For Schools, UK

A highly-practical course to improve performance through coaching & mentoring

Learn how to maximise the performance of your team by helping each individual succeed, as you learn more about yourself, your team members, and the interactions between you.

Take a look at this feedback left on LinkedIn.

There is a growing trend amongst successful organisations, that performance management is moving away from a once-a-year appraisal, towards on-going, coaching-based staff development. This new, flexible approach to management and leadership, allows companies to be much more agile in the way they react to changes in their business and in the economy in general. Coaching is one of the most powerful tools available today, for helping individuals to contribute more fully to the team, the organisation, and to their own personal development. A coach, whether that person be a "formal" coach, a team leader, a project manager or an HR professional, can be a real catalyst of business improvement.

In this interactive training programme, you'll learn all the techniques necessary to coach colleagues, direct reports, managers and customers, in the skills and behaviours you need to make your business successful. You'll learn what coaching and mentoring are (and what they aren't), and how to use a coaching style in many of the conversations you have on a daily basis. The training includes a solid coaching process, meaning that even those with little experience can apply what they've learned as soon as they return to the office. As well as solid theory, this course is full of practical opportunities to try out your new-found coaching skills in the safety of a training room, giving you the confidence to change your conversations for the better when you get back to "real life"!

What is coaching?
  • Coaching defined
  • What coaching isn't
  • Skills, attributes and support necessary to succeed

What is mentoring?
  • How mentoring differs from coaching
  • Guiding the career of another person
  • Sharing expertise without directing the other person

The role of personality types
  • 5 clues to spot personality types
  • The Navanter Personality Style Instrument
  • Understanding rapport and conflict points

Using the correct coaching style
  • Providing the right level of support to the coachee
  • Matching your style to the coachee's personality
  • Knowing when to give more or less guidance

The coaching & mentoring process
  • The Navanter COURAGE coaching process
  • The COURAGE process in action

Asking great coaching questions
  • Question types
  • Questioning structures to gauge performance levels
  • The Navanter coaching question bank

Reacting to coachee input
  • Practising active listening
  • Resisting the temptation to offer solutions
  • Encouraging the coachee to find their own answers

Coaching follow-up and continuity
  • Providing ongoing support
  • Reviewing the success of the coaching interaction
  • Moving from one coaching conversation to the next
  • Self-coaching to improve coach performance
Instant coaching confidence
  • Real experience of having coached others
  • A repeatable process to use straight out the box
  • Tools and templates to plan for conversations

A deeper self-awareness
  • In-depth understanding of personality styles
  • Appreciation of strengths and weaknesses
  • Techniques to quickly develop rapport with others

Advanced questioning skills
  • Questioning structures to measure performance
  • Ability to use questions to guide conversations
  • A huge bank of coaching questions to use

Post-course coaching support
  • Membership of the our LinkedIn group
  • A 30-minute phone coaching session by the trainer
  • Regular tips by email to improve skills further

Anyone who would like to have more impact on other people's performance, either through a formal leadership relationship, or a looser, informal coaching relationship.

Neil Shorney, Principal Training Consultant, has been coaching others since 2003. This experience ranges from coaching his own team members, to coaching others within the organisation, to coaching private clients face-to-face, but telephone and over Skype. From 2008-2014 he completed a comprehensive Business Skills qualification with the George Washington University School of Business, covering coaching, problem-solving, change management and comminication skills - all the areas vital for a professional coach.

Neil brings this knowledge and experience to you through this highly-practical training programme, which covers all the skills and techniques needed to get the best out of others through a collaborative coaching style.

Delivery method Client delivery
2-day face-to-face £2,800
1-day face-to-face £1,500
Face-to-face bite-size (assuming 3 sessions scheduled for same day) £1,500
Virtual delivery - 4 sessions, 1 week apart £2,000
Virtual bite-size £500

Learn more about our delivery formats.

This course will help me to increase the overall productivity of the employees, which means better products, and happier customers.
    - Sevda Shabani, Avirtel, Azerbaijan
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Really practical and useful tools to bring forward. Also enjoyed the 'putting it into practice' segment. This will bring better employee relationships built on growth and engagement.
    - Sorcha Young, Student Hubs, UK

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