Business Skills


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Build your business skills with our practical articles

Knowledge Bites is creating a library of free content, to help business people around the world to grow their skills from the comfort of any desk - anywhere!

This is a continuing project for 2021 so please check back regularly for new content.

Coaching & mentoring

Top Coaching Questions for Leaders

The key to being a successful coach in the workplace, is being able to ask the right questions. Here's a list of some of my favourites in the COURAGE™ framework, which can easily be applied to many other coaching methodologies.

Thriving in the virtual world

Which Platform Should I Choose For My Online Meeting?

As you get into the world of online meetings, one of the first questions you’ll be asking yourself is “which platform should I use?”. With so many choice, it’s a question a lot of companies are struggling with, and we’re often asked for our opinion. So, here’s the Knowledge Bites guide to the different online meeting platforms available.

Negotiation skills

What Is a BATNA and Why Should I Have One?

A BATNA is one of the pivotal concepts in any negotiation, and if you haven't got one, you're diminishing your chances of leaving a negotation with what you want from it.

Learning & development

How to Conduct a Training Needs Analysis (TNA)

Failure to fully assess training needs before implementing a training programme will lead to wasted training budget - people will attend training courses, then go back to their desks and do exactly the same as they were doing before, wasting all the training investment made. Learn how to do it properly in this how-to article.

The Ebbinghaus Forgetting Curve

In 1885, Hermann Ebbinghaus published his work, On Memory, where he shared his pioneering research on how we remember (and forget) things we've learnt. This has a huge impact on what tools are available to managers and coaches as they ensure maximum ROI from their training investment.


Why virtual training can be better than face-to-face

During 2020, training has been forced online by COVID-19, but in fact, there's been a gradual shift towards virtual training for a decade. Why? It's not just convenience and reduced venue & travel costs - if virtual training is done well, it can be better than face-to-face. Why? Read on...